When will my order be shipped?
Within 7 days after the purchase.Â
Is there a tracking number?
Yes. After shipping your order, I will send a tracking number at your provided email address.
How long does it take for my order to arrive?
It depends on the destination country. It can take up to 4 weeks for non EU countries. For domestic (within Germany) shipping the order should arrive latest after 1 week. If you haven’t received your order within the timeframe, feel free to email me and I will see what I can do.
My package is damaged or missing, what do I do?
While I pack everything carefully, I can’t control what happens during shipping. If your package is missing or damaged, please contact with your local post office and/or neighbours first. If unresolved, email me and we can sort it out together.
VAT, taxes and customs fees
When the package reaches the customs in your country, you may get charged VAT or other fees on your order. Not paying those fees results the package being destroyed or returned to sender. Please note, I do not collect taxes and can’t be responsible for them.
Can I return or exchange my order?
I don’t accept returns or exchanges. Though if you have an issue with your order, feel free to reach out to me.
If you still have questions, you can contact me via "contact" form on my BigCartel.